Terms and Conditions

Zsabo.com

General Terms and Conditions

According to this document, the contract created does not require registration (it will not be accessible retrospectively), it is exclusively concluded in electronic form, it is not considered a written contract, it is written in the Hungarian language, and it does not refer to a code of conduct. For any questions regarding the operation of the webshop, the ordering, and delivery process, we are at your disposal through the provided contact information. This GTC applies to the legal relationships on the Service Provider's website (https://www.zsabo.com) and its subdomains. This GTC is continuously available on the following website: https://www.zsabo.com/aszf and can be downloaded and printed at any time from the following link: https://www.zsabo.com/aszf.

Definitions:

User: Any natural person, legal entity, or organization that uses the services of the Service Provider and enters into a contract with the Service Provider.

Consumer: A User who is a natural person acting outside their profession, independent occupation, or business activities.

Entrepreneur: A person who acts in their profession, independent occupation, or business activities.

Service Provider: A natural or legal person or an organization without legal personality providing services related to the information society and entering into a contract with the User.

Table of Contents

1. SERVICE PROVIDER'S DATA:………………………………………………………………… 3

2. BASIC PROVISIONS: ………………..…………………………………………………………..4

3. REGISTRATION/SHOPPING:……………………………………………………………………5

4. AVAILABLE PRODUCTS, RANGE OF SERVICES, AND PRICES: …...……………………6

5. ORDER PROCESS:...…………………………………………………………………………..…7

6. PROCESSING AND FULFILLMENT OF ORDERS: …………………………………………10

7. RIGHT OF WITHDRAWAL: ….………………………………….………………………………12

8. WARRANTY: ………………………………………………………..……………………………16

9. PROCEDURE IN CASE OF WARRANTY CLAIM: …..……………...……………………….20

10. GENERAL PROVISIONS: ……..……………………………………………..……………… 21

11. COMPLAINT HANDLING PROCEDURE: …….………………………………………….… 22

12. COPYRIGHTS:………………………………………………………………………………..…28

13. DATA PROTECTION: …..…………………………………………………………………..… 29

Sample Withdrawal Statement:……………………………………………………………….……30

1. SERVICE PROVIDER'S DATA

Provider's Name: Dr. Adrienn Fórizs

Provider's Registered Office (and the location for handling complaints): 116 Sandthorn Street, 2nd floor, door 12, 1048 Budapest

Provider's Contact Information for Communication with Users, regularly used email address: info@zsabo.com

Company Registration Number/Registration Number: 58188460

Tax Identification Number: 41950005-1-51

Name of the Registration Authority: National Tax and Customs Administration (NAV)

Phone Number: +36 30 524 1083

Language of the Contract: Hungarian

Name, Address, and Email Address of the Hosting Service Provider:

Webnode AG, Headquarters: Badenerstrasse 47, CH-8004 Zurich, Switzerland, Email: info@webnode.com

2. BASIC PROVISIONS

2.1. Questions not regulated in this Regulation and the interpretation of this Regulation shall be governed by Hungarian law, with special reference to Act V of 2013 on the Civil Code ("Ptk."), Act CVIII of 2001 on certain issues related to electronic commerce services, information society services, and detailed rules for contracts between consumers and businesses, as well as Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses. The mandatory provisions of the relevantregulations are binding on the parties without separate stipulation.

2.2. This General Terms and Conditions (GTC) shall be effective from September 02, 2023, and shall remain in effect until revoked. The Service Provider will publish any amendments to this GTC on the website and notify registered or previously purchasing Users of thechanges by email. The amendments do not affect previously concluded contracts; therefore, they do not have retroactive effect.

2.3. The Service Provider reserves all rights regarding the website, any part thereof, and the contents appearing thereon, as well as the distribution of the website. It is prohibited to download, electronically store, process, and sell the contents appearing on the website or any part thereof without the written consent of the Service Provider.

2.4. The Service Provider is not responsible for transactions related to products advertised on other websites that are not operated by the Service Provider and are not affiliated with the Service Provider.

3. REGISTRATION/SHOPPING

3.1. The User is obligated to provide their own, genuine data during the shopping/registration process. In the case of false or data attributable to another person provided during the shopping/registration process, the resulting electronic contract is void. The Service Provider disclaims liability if the User avails themselves of the services in the name of another or with the data of another person.

3.2. The Service Provider shall not be held liable for any delivery delays, or other issues, errors resulting from data provided by the User that is mistaken and/or inaccurate.

3.3. The Service Provider is not liable for damages arising from the User forgetting their password or if, for any reason not attributable to the Service Provider, it becomes accessible to unauthorized individuals (if there is registration on the site).

4. AVAILABLE PRODUCTS, RANGE OF SERVICES, AND PRICES

4.1. The displayed products can be ordered online from the online store (in certain cases, by phone). The prices displayed for the products are in Hungarian Forints and are gross prices (including the legally required 27% VAT; however, if the Service Provider invoicestax-free, the prices are the amounts to be paid), but do not include fees related to shipping and payment. There is no additional packaging cost, except if the User requests special packaging.

4.2. The Service Provider provides detailed information in the webshop about the name and description of the products, and displays photos of the products (if possible).

4.3. In the case of introducing discounted prices, the Service Provider fully informs Users about the promotion and its exact duration. The Service Provider determines promotional prices lawfully, adhering to the regulations of Government Decree 4/2009 (I. 30.) on thedetailed rules of indicating the selling price and unit price of products and services.

4.4. If, despite all due diligence by the Service Provider, an incorrect price appears on the Webshop interface, or a system error causes a "0" Ft or "1" Ft price to be displayed, the Service Provider is not obligated to confirm the order at the incorrect price. Instead, theService Provider has the option to reject the offer and offer confirmation at the correct price, and upon learning this, the User has the right to reject the modified offer. By incorrect price, we mean a price at which the business does not have the contractual intent toconclude the contract. According to Act V of 2013 on the Civil Code (Ptk.), a contract is concluded with the mutual and unanimous expression of the will of the parties. If the parties cannot agree on the contractual terms, i.e., there is no mutual and unanimous expressionof the will of the parties, then we cannot speak of a validly concluded contract, from which rights and obligations would arise.

5. ORDER PROCESS

5.1. After registration, the User logs into the webshop or, without registration, can start shopping.

5.2. The User selects the desired product for purchase.

5.3. The User places the selected products into the shopping cart. The User can view the contents of the cart at any time by clicking on the "cart" icon.

5.4. If the User does not wish to purchase additional products, they check the quantity of the selected product for purchase. By clicking on the "delete - X" icon, the User can remove the contents of the cart. To finalize the quantity, the User clicks on the "+,-" icon.

5.5. The User provides the delivery address and then selects the delivery/payment method, which includes the following types:

5.5.1. Payment methods:

Cash on Delivery: If the ordered product is delivered by courier or to a package point, the User has the option to pay the final order amount in cash or by credit card to the courier or at the package point upon receiving the ordered product(s).

Bank Transfer: The User is required to transfer the amount for the ordered products to the bank account provided in the confirmation email within 3 days. After the amount is credited to the Service Provider's bank account, the User is entitled to receive the product(s) in the manner specified.

Online Credit Card Payment: The User can choose to pay the total order amount online with a credit card through the secure payment system provided by the Service Provider's financial service (Stripe).

Steps for Stripe Payment:

The User enters the card details on the website to initiate payment.

After entering the card information, the User clicks the "Complete Order" button.

The User's bank's payment interface appears. After completing the multi-step online purchase process used by the bank, the purchase is finalized on the webshop.

Stripe initiates the debit of the transaction amount from the Cardholder's account.

In case of any issues, the User's bank's payment interface provides information, and error messages appear under the card details on the payment tab of www.zsabo.com.

After a successful payment, the User receives feedback on the transaction result.

Payment with PayPal

The process of making a purchase with PayPal is as follows:

On the left side of the page, transaction details are displayed, while on the right side, you have two options:

a) If you have a PayPal account, after entering your valid identification and password, you will see partial details of the pre-registered credit card(s) and the amount to be paid. If multiple cards are registered, you need to select the one you want to use for payment. Afterselecting, click on "Pay Now" to complete the payment, and you will be redirected back to the store's page shortly.

b) If you don't have a PayPal account, you can choose to fill out a form and make the payment with Guest PayPal Access, without the need to register with PayPal. The form requires the following information (most of these are mandatory):

- Country

- Card number

- Payment Types

- Expiration date (in MM/YY format)

- CSC (Card Security Code, a three-digit security code found on the back of the card above the signature field)

- First name

- Last name

- Address line 1

- Address line 2 (optional)

- City

- State/Province/Region

- Postal code

- Telephone (provide a valid phone number, including country code and area code, where your bank can reach you if needed)

- Email address (Confirmation of payment will be sent to this email)

Once all fields are filled, press the "Review and Continue" button at the bottom of the page. Here, you can review the entered data, the amount to be paid, and the order. If everything is correct, approve the transaction. Shortly after, you will receive a confirmation email for the successful transaction, and the Service Provider will also be notified.

5.5.2. Shipping cost (gross amounts):

The cost of domestic shipping is gross HUF 2,410: for orders ranging from 0 to HUF 50,000; free: for orders exceeding HUF 50,000.

For information on shipping costs and delivery times for international shipments, refer to the "Information" menu on the https://www.zsabo.com website under the General information section.

5.6. The total amount to be paid includes all costs based on the order summary and confirmation email. In accordance with Section 6:127 of the Civil Code, the User must promptly verify whether the quality and quantity of the ordered product(s) are appropriate. The delivery of the product(s) takes place on weekdays between 8:00 AM and 5:00 PM.

5.7. After entering the data, the User can send the order by clicking on the "complete order" button. Before doing so, the User can review the entered data once again, and can also send a comment with the order or inform us of any other order-related preferences byemail.

5.8. By placing the order, the User acknowledges that, in accordance with Section 15 of Government Decree 45/2014 (II. 26.), and other conditions (e.g., Section 20), payment obligations arise with the order.

5.9. Correction of input errors: Before completing the order process, the User can always go back to the previous phase to correct the entered data. Specifically, during the order, it is possible to view and modify the contents of the cart. If the cart does not contain thedesired quantity, the User can enter the desired quantity in the quantity column and click the "update/cart update" button. If the User wishes to delete products in the cart, they can click the "X" or "delete" button. During the order, the User continuously has theopportunity to correct/delete entered data. Even after sending the order, the User can request the correction of any errors by phone or email.

5.10. After sending the order, the User receives a confirmation by email. If this confirmation does not reach the User within the expected deadline, but no later than 48 hours after sending the order, the User is released from the contractual obligation or contractualobligation. The order and its confirmation are considered received by the Service Provider or the User when it becomes accessible to them. The Service Provider excludes liability for confirmation if it does not arrive on time because the User provided the wrong email address during registration or cannot receive messages due to the saturation of the associated storage space.

5.11. The User acknowledges that the confirmation outlined in the previous point is only an automatic confirmation and does not constitute the creation of a contract. The contract is concluded when, after the automatic confirmation mentioned in the previous point, theService Provider informs the User of the details and expected fulfillment of the order in another email.

6. PROCESSING AND FULFILLMENT OF ORDERS

6.1. Order processing takes place during business hours. It is possible to place orders outside the designated order processing times; however, if this occurs after business hours, it will be processed on the following day. The Service Provider always confirmselectronically when the order can be fulfilled.

6.2. General delivery time from the creation of the contract:

- For products in stock: 3-5 business days,

- For pre-orderable products: within 21-37 business days.

6.3. Based on the sales contract, the Service Provider is obligated to transfer ownership of the item, and the User is obligated to pay the purchase price and take possession of the item. The User can modify or cancel the order until the Seller hands it over to theshipping company. After that, the User acknowledges that they can only exercise their modification or cancellation intention by exercising the right of withdrawal.

6.4. If the seller is a business and the buyer is a consumer, and the seller undertakes to deliver the item to the buyer, the risk of damage transfers to the buyer when the buyer or the third party designated by them takes possession of the item. The risk of damagetransfers to the buyer when handing it over to the carrier if the buyer has commissioned the carrier, provided that the carrier was not recommended by the seller.

6.5. In the event of a delay by the Service Provider, the User is entitled to set an additional deadline. If the seller does not fulfill within the additional deadline, the buyer is entitled to withdraw from the contract.

6.6. The User is entitled to withdraw from the contract without setting an additional deadline if:

a) the Service Provider refuses to fulfill the contract; or

b) the contract should have been fulfilled at the agreed time by the parties or, based on the recognizable purpose of the service, at the specified time - and not at another time.

6.7. If the Service Provider fails to fulfill its obligation specified in the contract because the product specified in the contract is not available, the Service Provider must immediately inform the User of this and refund the amount paid by the User promptly. The Service Provider must also ensure that the User can enforce their other rights provided by law in case of defective performance.

6.8. The Service Provider draws the attention of Users to the fact that if the User does not accept the ordered product(s) that have been duly fulfilled (regardless of the payment method), they commit a breach of contract according to Section 6:156 (1) of the Civil Code.

This means that, based on the rules of unauthorized business transactions:

- If the Consumer does not indicate the intention to withdraw (and does not make a statement about whether they wish to receive the ordered product(s)), the Service Provider will charge Users for the usual cost of storing the product(s) and the shipping costs (roundtrip).

The Service Provider informs Users that, in order to enforce these legal claims arising from the breach of contract, it will use the services of a debt collection agency and/or a lawyer, so the User will also be responsible for other (legal) costs arising from the breach of contract (including the fees of the payment order procedure).

7. RIGHT OF WITHDRAWAL

7.1. Pursuant to Directive 2011/83/EU of the European Parliament and of the Council, as well as the detailed rules of contracts between consumers and businesses set out in Government Decree 45/2014 (XI. 26.), the Consumer is entitled to the right of withdrawalwithout justification.

The consumer can exercise the right of withdrawal for contracts related to the sale of goods within fourteen days from the day of:

aa) the receipt of the goods,

ab) in the case of multiple goods ordered by the consumer in one order and delivered separately, from the receipt of the last item,

ac) in the case of a product consisting of multiple lots or pieces, from the receipt of the last lot or piece,

ad) in the case of a contract for regular delivery of goods during a specified period, from the receipt of the first delivery.

If the Service Provider does not fulfill the information obligations, the 14-day withdrawal period is extended to twelve months. If the Service Provider provides the information after the expiration of the 14-day period but within 12 months, the withdrawal period starts fromthe date of providing this information.

7.2. The Consumer may exercise the right of withdrawal by making an unequivocal statement to this effect or by using the declaration template defined in Annex 2 of Government Decree 45/2014 (II.26.).

7.3. The deadline for exercising the right of withdrawal expires 14 days after the day on which the Consumer or a third party other than the carrier designated by the Consumer takes physical possession of the goods.

7.4. The Consumer may exercise the right of withdrawal during the period between the conclusion of the contract and the receipt of the product.

7.5. The cost of returning the product shall be borne by the Consumer; the company does not assume this cost.

7.6. In case of exercising the right of withdrawal, the Consumer shall not bear any costs other than the cost of returning the product.

7.7. The right of withdrawal does not apply to non-pre-manufactured products that have been produced based on the Consumer's instructions or at their express request, or in the case of products that have been clearly customized for the Consumer.

7.8. The Consumer also cannot exercise the right of withdrawal:

a. in the case of a service contract, after the complete performance of the service if the business began the performance with the express prior consent of the Consumer, and the Consumer acknowledged that they would lose the right of withdrawal after the fullperformance of the service;

b. for goods or services, the price or fee of which is not predetermined by financial market business and which may vary due to market fluctuations during the withdrawal period;

c. for perishable or short-lived products;

d. for sealed products that cannot be returned after opening for health or hygiene reasons;

e. for products that, by their nature, become inseparably mixed with other items after delivery;

f. for alcoholic beverages, the actual value of which depends on market fluctuations that cannot be controlled by the business, and the price of which has been agreed upon at the time of concluding the sales contract, but the performance of which only takes place afterthirty days from the conclusion of the contract;

g. in the case of business contracts where the business visits the Consumer at their explicit request for urgent repair or maintenance work;

h. for the sale of sound or visual recordings, and computer software in sealed packaging if the packaging is opened after delivery;

i. for newspapers, periodicals, or magazines, with the exception of subscription contracts;

j. in the case of contracts concluded at a public auction;

k. for accommodation services other than for residential purposes, transportation, car rental, catering, or services related to leisure activities if the contract specifies a performance date or deadline;

l. for digital content not supplied on a tangible medium if the business started performance with the Consumer's explicit prior consent and the Consumer acknowledged that they lose their right of withdrawal once the performance has begun.

7.9. The Service Provider shall refund the total amount paid by the Consumer as consideration without delay, but no later than within fourteen days of becoming aware of the withdrawal, including any costs incurred in connection with the performance. However, theService Provider is entitled to a right of retention.

7.10. In the case of a refund, the same payment method used in the original transaction will be applied unless the Consumer expressly agrees to another payment method; in any case, the Consumer will not incur any additional costs due to the reimbursement method.

7.11. The Consumer is obliged to return or hand over the goods without undue delay, but no later than 14 days from the notification of withdrawal, to the address of the Service Provider.

7.12. In the case of written withdrawal by the Consumer, it is sufficient to send the withdrawal statement within 14 days.

7.13. The Consumer is considered to have met the deadline if they return or dispatch the goods within 14 days from the expiration of the 14-day period. The return is considered timely if the Consumer sends the product before the deadline expires.

7.14. The Consumer shall bear only the direct cost of returning the goods.

7.15. The Service Provider is not obliged to reimburse the Consumer for any additional costs resulting from the fact that the Consumer has chosen a delivery method other than the cheapest usual delivery method offered by the Service Provider.

7.16. The Service Provider may withhold the refund until it has received the goods back or until the Consumer has provided evidence of having returned the goods, whichever is the earlier.

7.17. If the Consumer wishes to exercise the right of withdrawal, they can notify the Service Provider of their intention to do so in writing (using the attached withdrawal form), by telephone, or in person. In the case of written notification, the date of posting will be considered, and in the case of notification by phone, the date of the call. The Consumer can return the ordered product(s) by mail or courier.

7.18. The Consumer is only liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics, and functioning of the goods.

7.19. The detailed rules for contracts between consumers and businesses are available here: Government Decree 45/2014 (II.26.).

7.20. Directive 2011/83/EU of the European Parliament and of the Council is available here.

7.21. The Consumer can contact the Service Provider with any other complaints using the contact details provided in these Terms and Conditions.

7.22. The right of withdrawal only applies to Users who qualify as consumers under the Civil Code.

7.23. The right of withdrawal does not apply to businesses, i.e., individuals acting in the course of their profession, independent occupation, or business activity.

7.24. Procedure for exercising the right of withdrawal:

7.24.1. If the Consumer wishes to exercise the right of withdrawal, they must notify the Service Provider of their intention to withdraw.

7.24.2. The Consumer exercises the right of withdrawal within the deadline if they send their statement of withdrawal within 14 days from the receipt of the product. In the case of written withdrawal, it is sufficient to send the withdrawal statement within 14 days. In thecase of notification by mail, the date of posting is taken into account, and in the case of notification by email or fax, the time of sending the email or fax is taken into account.

7.24.3. In the event of withdrawal, the Consumer is obliged to return the ordered product to the address of the Service Provider without delay but no later than within 14 days from the notification of withdrawal. The deadline is considered to be met if the Consumer sendsthe product before the expiry of the 14-day deadline. The Customer bears the costs associated with the return of the product due to the exercise of the right of withdrawal.

7.24.4. However, the Service Provider is not obliged to reimburse the Consumer for any additional costs arising from the Consumer's choice of a delivery method other than the cheapest usual method offered by the Service Provider. The Consumer may exercise theright of withdrawal during the period between the conclusion of the contract and the receipt of the product.

7.24.5. In the case of the purchase of multiple goods, if the delivery of the goods takes place at different times, the Consumer can exercise the right of withdrawal within 14 days from the receipt of the last product, or in the case of a product consisting of multiple lots orpieces, from the receipt of the last lot or piece.

8. WARRANTY

Defective Performance

The obligor performs defectively if, at the time of performance, the service does not meet the quality requirements stipulated in the contract or legislation. The obligor does not perform defectively if the beneficiary knew about the defect at the time of contract conclusionor should have known about it.

In consumer and business contracts, any provision deviating to the detriment of the consumer from the provisions of this chapter on warranty and guarantee is void.

User Qualifying as a Business Entity: A user qualifying as a business entity is an individual acting within the scope of their profession, independent occupation, or business activity.

Warranty

8.1. Under what circumstances can the User exercise their warranty rights?

In case of defective performance by the Service Provider, the User may assert warranty claims against the Service Provider in accordance with the Civil Code.

8.2. What rights does the User have based on their warranty claim?

The User, at their discretion, may exercise the following warranty claims: request repair or replacement, except if fulfilling the chosen claim is impossible or would result in disproportionate costs compared to fulfilling another claim. If repair or replacement was notrequested or could not be requested, the User may demand a proportionate reduction in consideration or, in extreme cases, withdraw from the contract. The User can switch to another chosen warranty claim, but any associated costs are borne by the User unlessjustified or caused by the business.

The consumer is entitled to demand a proportionate reduction of the consideration or to terminate the sales contract, depending on the severity of the breach, if:

a) the business did not perform the repair or replacement, or performed it but failed to uninstall and reinstall it in whole or in part, or refused to make the goods contractually compliant;

b) a repeated performance error occurred despite the business's attempt to make the goods contractually compliant;

c) the performance defect is so serious that an immediate price reduction or immediate termination of the sales contract is justified; or

d) the business did not undertake to make the goods contractually compliant, or it is evident from the circumstances that the business will not make the goods contractually compliant without causing significant harm to the consumer within a reasonable period orwithout significant inconvenience to the consumer.

If the consumer wishes to terminate the sales contract by invoking defective performance, the business has the burden of proving that the defect is insignificant.

The consumer is entitled to withhold part or all of the remaining purchase price proportionate to the severity of the breach until the business fulfills its contractual obligations and obligations related to defective performance.

The reasonable deadline for the repair or replacement of the goods is calculated from the moment the consumer notified the business of the defect. The consumer must make the goods available to the business for repair or replacement.

The business must ensure the retrieval of the replaced goods at its own expense. If the repair or replacement requires the removal of goods that were installed according to their nature and purpose - before the defect became apparent - the obligation to repair orreplace includes the removal of the unsuitable goods and the installation or bearing of the costs of the replaced or repaired goods.

The reduction in consideration is proportional if its amount corresponds to the difference between the value of the goods received by the consumer in the case of proper performance and the value of the defective goods received by the consumer.

The consumer's right to withhold the remaining purchase price is proportionate to the severity of the breach, and it can be partially or fully retained until the business fulfills its contractual performance and obligations related to defective performance.

Product Warranty

8.3. Within what timeframe can the User assert their product warranty claim?

The User, if considered a consumer, must immediately, but no later than within two months of discovering the defect, notify the business of the defect. However, after the expiry of two years (or one year for business or used products) from the performance of thecontract, the User can no longer assert their product warranty rights. (For products with an expiration date, the product warranty can be asserted until the expiration date).

In the case of goods containing digital elements, if the sales contract provides for the continuous provision of digital content or services for a specified period, the business is responsible for defects related to digital content or services if the defect occurs or becomesapparent within two years of the performance of the goods, in the case of a continuous service period of less than two years, or for the entire duration of the continuous service period if it exceeds two years.

8.4. Against whom can the User assert their product warranty claim?

The User can assert their product warranty claim against the Service Provider.

8.5. What other conditions are there for asserting product warranty rights (if the User qualifies as a Consumer)?

Within one year from the performance, there are no other conditions for asserting product warranty claims beyond reporting the defect if the User proves that the product or service was provided by the business operating the webshop. However, after one year fromthe performance, the User must prove that the defect was already present at the time of performance.

Product Warranty

8.6. Under what circumstances can a Consumer exercise their product warranty rights?

In the case of a defect in a movable item (product), the Consumer, at their discretion, can assert either a warranty or a product warranty claim.

8.7. What rights does the Consumer have based on their product warranty claim?

The Consumer, in the case of a product warranty claim, can only request the repair or replacement of the defective product.

8.8. Under what circumstances is the product considered defective?

The product is considered defective if it does not meet the quality requirements in force at the time of placing it on the market or if it lacks the characteristics specified in the description provided by the manufacturer.

8.9. Within what timeframe can the Consumer assert their product warranty claim?

The Consumer can assert their product warranty claim within two years from the date of placing the product on the market by the manufacturer. This right expires after this period.

8.10. Against whom and under what other conditions can the Consumer assert their product warranty claim?

The Consumer can only assert their product warranty claim against the manufacturer or distributor of the movable item. The Consumer must prove the defect when asserting a product warranty claim.

8.11. In what circumstances is the manufacturer (distributor) exempt from product warranty obligations?

The manufacturer (distributor) is only exempt from product warranty obligations if they can prove that:

- they did not manufacture or market the product in the course of their business, or

- the defect was not recognizable according to the state of science and technology at the time of placing on the market, or

- the product's defect arises from the application of a legal or mandatory official regulation.

It is sufficient for the manufacturer (distributor) to prove one reason for exemption. Please note that claims for warranty and product warranty for the same defect cannot be asserted simultaneously and in parallel. However, if the Consumer successfully asserts theirproduct warranty claim, they can still assert their warranty claim against the manufacturer.

8.12. In the case of a consumer and business contract, it is presumed until proven otherwise that a defect recognized by the Consumer within one year from the performance was already present at the time of performance, unless this presumption is incompatible withthe nature or characteristics of the defect. Based on this, the Service Provider is not liable for warranty or guarantee if they can prove that the damage resulted from faulty or careless handling, excessive use, deviations from specified influences, or other non-intendeduse of the products after the transfer of risk.

9. PROCEDURE IN CASE OF WARRANTY CLAIMS (FOR CONSUMERS)

9.1. In a contract between a consumer and a business, the parties cannot deviate from the provisions of the regulation to the detriment of the consumer.

9.2. It is the consumer's obligation to prove the conclusion of the contract (with an invoice or even just a receipt).

9.3. The costs related to the fulfillment of the warranty obligation are borne by the Service Provider (Civil Code, Section 6:166).

9.4. The Service Provider is obligated to record a protocol regarding the warranty or guarantee claim reported by the consumer.

9.5. A copy of the protocol must be promptly provided to the consumer in a verifiable manner.

9.6. If the Service Provider cannot declare the feasibility of fulfilling the consumer's warranty or guarantee claim at the time of reporting, they are obliged to inform the consumer of their position—within five business days, in a verifiable manner—stating the reasons forrejection if the claim is rejected, and informing the consumer of the possibility of recourse to the conciliation body.

9.7. The Service Provider is obligated to retain the protocol for three years from its creation and present it upon request of the supervisory authority.

9.8. The Service Provider should strive to complete the repair or replacement within a maximum of fifteen days. If the duration exceeds 15 days, the Service Provider is obliged to inform the consumer about the expected duration of the repair or replacement. The information is provided electronically or in any other suitable way, with the consumer's prior consent.

10. MISCELLANEOUS PROVISIONS

10.1. The Service Provider is entitled to engage a third party to fulfill its obligations. The Service Provider is fully responsible for any unlawful conduct of the third party, as if the unlawful conduct had been committed by the Service Provider itself.

10.2. If any part of this Terms and Conditions becomes invalid, illegal, or unenforceable, it does not affect the validity, legality, or enforceability of the remaining parts.

10.3. If the Service Provider does not exercise its rights under these Terms and Conditions, the failure to exercise such rights shall not be considered a waiver of that right. Any waiver of a right can only be valid if expressed in writing. The fact that the Service Providerdoes not insist strictly on the compliance with any essential condition or provision of these Terms and Conditions on one occasion does not imply a waiver of its right to strictly enforce such condition or provision in the future.

10.4. The Service Provider and the User shall attempt to settle their disputes amicably.

10.5. The parties acknowledge that the Service Provider's webshop operates in Hungary and is maintained here. As the site can be accessed from other countries, users expressly acknowledge that Hungarian law governs the relationship between the user and theService Provider. If the user is a consumer, the exclusive jurisdiction for disputes arising from this contract against the defendant (consumer) is the court with jurisdiction over the consumer's domestic residence, as per Section 26 (1) of the Civil Procedure Act.

10.6. The Service Provider does not apply different general access conditions to users based on their citizenship, place of residence, or domicile regarding access to the products available on the webshop.

10.7. Regarding the accepted payment methods, the Service Provider does not apply different conditions for the payment transaction based on the user's citizenship, place of residence or domicile, the location of the payment account, the domicile of the paymentservice provider, or the place of issuance of the cash substitute payment instrument within the Union.

10.8. The Service Provider complies with the regulation (EU) 2018/302 of the European Parliament and of the Council on addressing unjustified geo-blocking and other forms of discrimination based on customers' nationality, place of residence, or place of establishment within the internal market.

11. COMPLAINT HANDLING PROCEDURE (FOR USERS QUALIFYING AS CONSUMERS)

11.1. Our goal is to fulfill every order in proper quality to the complete satisfaction of the user. If, however, the user has any complaints regarding the contract or its performance, they can communicate their complaint via the telephone number, email address, or bypostal mail provided above.

11.2. The Service Provider promptly examines and, if necessary, remedies verbal complaints. If the user disagrees with the handling of the complaint or immediate investigation is not possible, the Service Provider immediately records a protocol of the complaint and its position, providing a copy to the user.

11.3. The Service Provider responds in writing to written complaints within 30 days, substantiating its response in a verifiable manner. If the complaint is rejected, the Service Provider provides a justification for its position. The Service Provider keeps the protocol of thecomplaint and a copy of the response for 3 years and presents them to supervisory authorities upon their request.

11.4. Please note that in case of the rejection of the complaint, the user may initiate proceedings before an authority or a conciliation body, as follows (the Service Provider has not made a general submission to an arbitration board):

11.5. The consumer may address their complaint to the consumer protection authority:

According to Section 45/A (1)-(3) of Act CLV of 1997 on Consumer Protection and the Government Decree 387/2016 (XII. 2.) designating the consumer protection authority, the government office acts as the general consumer protection authority: [Government Office Locator](https://kormanyhivatalok.hu/kormanyhivatalok )

11.6. In the event of a consumer complaint, the consumer has the option to turn to a conciliation body, the contact details of which can be found here:

Consumer Dispute Resolution Bodies in Hungary

1. Baranya County Conciliation Board

- Address: 7625 Pécs, Majorossy Imre u. 36.

- Phone: (72) 507-154; (20) 283-3422

- Fax: (72) 507-152

- President: Dr. Bércesi Ferenc

- Website: www.baranyabekeltetes.hu

- Email: info@baranyabekeltetes.hu, kerelem@baranyabekeltetes.hu

2. Bács-Kiskun County Conciliation Board

- Address: 6000 Kecskemét, Árpád krt. 4.

- Mailing Address: 6001 Kecskemét Pf. 228.

- Phone: (76) 501-525; (76) 501-532; (70) 702-8403

- Fax: (76) 501-538

- President: Dr. Horváth Zsuzsanna

- Website: www.bacsbekeltetes.hu

- Email: bekeltetes@bacsbekeltetes.hu

3. Békés County Conciliation Board

- Address: 5600 Békéscsaba, Penza ltp. 5.

- Phone: (66) 324-976

- Fax: (66) 324-976

- President: Dr. Bagdi László

- Website: www.bmkik.hu

- Email: bekeltetes@bmkik.hu

4. Borsod-Abaúj-Zemplén County Conciliation Board

- Address: 3525 Miskolc, Szentpáli u. 1.

- Phone: (46) 501-091 (new cases); 501-871 (ongoing cases)

- President: Dr. Tulipán Péter

- Website: www.bekeltetes.borsodmegye.hu

- Email: bekeltetes@bokik.hu

5. Budapest Conciliation Board

- Address: 1016 Budapest, Krisztina krt. 99.

- Phone: (1) 488-2131

- Fax: (1) 488-2186

- President: Dr. Inzelt Éva Veronika

- Website: https://bekeltet.bkik.hu/

- Email: bekelteto.testulet@bkik.hu

6. Csongrád-Csanád County Conciliation Board

- Address: 6721 Szeged, Párizsi krt. 8-12.

- Phone: (62) 554-250/118

- Fax: (62) 426-149

- President: Dr. Horváth Károly

- Website: www.bekeltetes-csongrad.hu

- Email: bekelteto.testulet@csmkik.hu

7. Fejér County Conciliation Board

- Address: 8000 Székesfehérvár, Hosszúséta tér 4-6.

- Phone: (22) 510-310

- Fax: (22) 510-312

- President: Dr. Vári Kovács József

- Website: www.bekeltetesfejer.hu

- Email: bekeltetes@fmkik.hu, fmkik@fmkik.hu

8. Győr-Moson-Sopron County Conciliation Board

- Address: 9021 Győr, Szent István út 10/a.

- Phone: (96) 520-217

- President: Dr. Bagoly Beáta

- Website: https://gymsmkik.hu/bekelteto

- Email: mailto:bekeltetotestulet@gymskik.hu

9. Hajdú-Bihar County Conciliation Board

- Headquarters: 4025 Debrecen, Petőfi tér 10.

- Service Location: 4025 Debrecen, Vörösmarty u. 13-15.

- Phone: (52) 500-710; (52) 500-745

- Fax: (52) 500-720

- President: Dr. Hajnal Zsolt

- Website: https://www.hbmbekeltetes.hu

- Email: bekelteto@hbkik.hu

10. Heves County Conciliation Board

- Mailing Address: 3300 Eger, Pf. 440.

- Customer Service: 3300 Eger, Hadnagy u. 6., ground floor

- Phone: (36) 416-660/105

- Fax: (36) 323-615

- President: Dr. Gondos István

- Website: https://www.hkik.hu/hu/content/bekelteto-testulet

- Email: bekeltetes@hkik.hu

11. Jász-Nagykun-Szolnok County Conciliation Board

- Address: 5000 Szolnok, Verseghy park 8., 3rd floor

- Phone: (20) 373-2570

- Fax: (56) 370-005

- President: Dr. Lajkóné dr. Vígh Judit

- Website: https://www.iparkamaraszolnok.hu/uqvintezes/bekelteto-testulet

- Email: bekeltetotestulet@iparkamaraszolnok.hu

12. Komárom-Esztergom County Conciliation Board

- Address: 2800 Tatabánya, Fő tér 36.

- Phone: (34) 513-010

- Fax: (34) 316-259

- President: Dr. Bures Gabriella

- Website: https://www.kemkik.hu/hu/bekeltet-otilde-testulet

- Email: bekeltetes@kemkik.hu

13. Nógrád County Conciliation Board

- Address: 3100 Salgótarján, Alkotmány u. 9/a

- Phone: (32) 520-860

- Fax: (32) 520-862

- President: Dr. Pongó Erik

- Website: https://www.nkik.hu

- Email: nkik@nkik.hu

14. Pest County Conciliation Board

- Headquarters: 1055 Budapest, Balassi Bálint u. 25. IV/2.

- Phone: +36 1 792 7881

- President: Dr. Koncz Pál

- Websites: www.pestmegyeibekelteto.hu; www.panaszrendezes.hu

- Email: pmbekelteto@pmkik.hu

15. Somogy County Conciliation Board

- Address: 7400 Kaposvár, Anna utca 6.

- Phone: (82) 501-000

- Fax: (82) 501-046

- President: Dr. Csapláros Imre

- Website: https://www.skik.hu/bekelteto-testulet-159

- Email: skik@skik.hu

16. Szabolcs-Szatmár-Bereg County Conciliation Board

- Address: 4400 Nyíregyháza, Széchenyi u. 2.

- Phone: (42) 420-180

- Fax: (42) 420-180

- President: Görömbeiné dr. Balmaz Katalin

- Website: www.bekeltetes-szabolcs.hu

- Email: bekelteto@szabkam.hu

17. Tolna County Conciliation Board

- Address: 7100 Szekszárd, Arany J. u. 23-25.

- Phone: (74) 411-661; (30) 664-2130

- Fax: (74) 411-456

- President: Mónus Gréta

- Website: https://www.tmkik.hu/hu/bekelteto-testulet_2

- Emails: bekeltett@tmkik.hu, kamara@tmkik.hu

18. Vas County Conciliation Board

- Customer Service: 9700 Szombathely, Rákóczi Ferenc u. 23.

- Phone: (94) 312-356; (94) 506-645; (30) 956-6708

- Fax: (94) 316-936

- President: Dr. Kövesdi Zoltán

- Website: www.vasibekelteto.hu

- Email: pergel.bea@vmkik.hu

19. Veszprém County Conciliation Board

- Address: 8200 Veszprém, Radnóti tér 1.

- Phone: (88) 814-121; (88) 814-111

- Fax: (88) 412-150

- President: Dr. Herjavecz Klára

- Website: www.bekeltetesveszprem.hu

- Email: info@bekeltetesveszprem.hu

20. Zala County Conciliation Board

- Address: 8900 Zalaegerszeg, Petőfi utca 24.

- Phone: (92) 550-513

- Fax: (92) 550-525

- President: Dr. Molnár Sándor

- Website: https://www.bekelteteszala.hu

- Email: zmbekelteto@zmkik.hu

11.7. Competence of the Conciliation Board:

- The Conciliation Board has the authority to settle consumer disputes outside of court. Its task is to attempt to reach an agreement between the parties for the purpose of settling consumer disputes. In case of failure, the Board makes a decision to ensure the simple, fast, efficient, and cost-effective enforcement of consumer rights. Upon request from the Consumer or the Service Provider, the Conciliation Board provides advice on the rights of the Consumer and the obligations imposed on the Consumer.

11.8. Cross-Border Consumer Disputes:

- In the case of online sales or service contracts related to cross-border consumer disputes, considering the jurisdictional rules defined in Section 20 of the Consumer Protection Act, all county (capital) chambers of commerce and industry operate conciliation boardsmay proceed.

11.9. EU Online Dispute Resolution Platform:

- In the event of a consumer complaint, the Consumer can use the EU Online Dispute Resolution Platform. The platform requires a simple registration in the European Commission's system. After registration, the Consumer can submit the complaint through the online platform at [https://ec.europa.eu/odr](https://ec.europa.eu/odr).

11.10. Obligation of Cooperation for the Service Provider:

- The Service Provider is obligated to cooperate in the conciliation board procedure. The Service Provider must submit its response to the conciliation board and ensure the participation of a person authorized to create an agreement at the hearing. If the business is registered outside the county where the locally competent conciliation board is operated by the chamber of commerce, the cooperation obligation of the business extends to offering the possibility of concluding a written settlement corresponding to the Consumer's claim.

11.11. Legal Action:

- If the Consumer does not turn to the conciliation board or if the procedure does not result in a resolution, the Consumer has the option to go to court to settle the dispute. The lawsuit must be initiated by a statement of claim, which should include information such asthe court of jurisdiction, the names and addresses of the parties and their representatives, the right to be enforced, the facts underlying the claim, and the evidence supporting them. The statement of claim must be accompanied by the document or a copy thereof towhich the party refers as evidence.

12. AUTHOR'S RIGHTS:

12.1. As the website https://www.zsabo.com is considered a copyrighted work, it is prohibited to download (reproduce), transmit to the public, use in any other way, electronically store, process, or sell the content appearing on the https://www.zsabo.com website or anypart thereof without the written consent of the Service Provider. However, the User can download and store the GTC and the data processing information without any conditions or restrictions.

12.2. Any material taken from the https://www.zsabo.com website and its database can be used only with written consent, and proper reference to the website must be made.

12.3. The Service Provider reserves all rights to all elements of its service, domain names, secondary domain names formed with them, and internet advertising spaces.

12.4. It is prohibited to adapt or decompile the content of the https://www.zsabo.com website or its individual parts; unfair establishment of user IDs and passwords; use of any application that can modify or index any part of the https://www.zsabo.com website.

12.5. The name https://www.zsabo.com is protected by copyright, and its use, except for reference, is possible only with the written consent of the Service Provider.

12.6. The User acknowledges that, in the case of unauthorized use, the Service Provider is entitled to a penalty. The amount of the penalty is gross HUF 60,000 per image or gross HUF 20,000 per word. In the event of a copyright infringement, the Service Providerapplies notarial certification, and the cost is also charged to the infringing user.

13. DATA PROTECTION:

The data processing information of the website is available on the following page: [https://www.zsabo.com/adatvedelem](https://www.zsabo.com/adatvedelem)

Budapest, September 02, 2023.

Sample Withdrawal Declaration

To be filled out and returned only in case of the intention to withdraw from the contract.

Recipient (name, postal address, email, fax, phone number):

Dr. Adrienn Fórizs

1048 Budapest, Homoktövis utca 116.

2nd floor, Door 12

info@zsabo.com

+36 30 524 1083

I, the undersigned, declare that I am withdrawing from the purchase of the following goods:

Order date/pickup date:

Name of the Consumer(s):

Address of the Consumer(s):

Signature of the Consumer(s) (only in case of written notification):

Date: